FAQs

Is tax included in the price?

No, taxes are not included in the price and can be seen on the checkout page to find out the required taxes.We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the...

What is the warranty policy for nubia products?

The official warranty policy is for the nubia devices bought from our official website (nubia.com) is as follows:Global Store:Device 12 monthsAccessory 6 months

When will I receive my order?

Warehouse: Hong Kong Warehouse1-3 business day processing time + 3–7 business days delivery)

What is the version of the phone from the Global Store?

The default version of the phone from the Global Store is the global version (Plug Type A) and it comes with international software.Customers in Singapore, Indonesia, Macau, HongKong, Saudi Arabia, Kuwait, United Arab Emirates will receive the global version phone with UK Adapter(Type G).

What payment methods do you accept?

As of now, we are accepting payments through Pay Pal, Airwallex, and Credit Cards.Please note that the prices and currencies displayed during checkout are final and inclusive of all charges. nubia does not impose any additional transaction fees.However, if you are using an international credit or debit card, the price shown on your card statement may differ due to fluctuating...

Where does the nubia ship to?

nubia Global Store (https://intl.nubia.com/)United States, Hong Kong SAR, Indonesia, Israel, Japan, Singapore, Chile, Egypt, Kuwait, Philippines, Qatar, Saudi Arabia, United Arab Emiratesnubia United Kingdom Store (https://uk.nubia.com/)United Kingdomnubia European Union Store(https://eu.nubia.com/)Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Romania, Slovakia, Slovenia, Sweden, France, Italy, Poland, Spain, GermanyFor other countries, we are working tirelessly...

#{area}

#{region}
#{language}