Shopping FAQs


nubia Global Store (
United States, Hong Kong SAR, Indonesia, Israel, Japan, Singapore, Pakistan, Chile, Egypt, Kuwait, Philippines, Qatar, Saudi Arabia, United Arab Emirates

nubia United Kingdom Store (
United Kingdom

nubia European Union Store
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Romania, Slovakia, Slovenia, Sweden, France, Italy, Poland, Spain, Germany

For other countries, we are working tirelessly to expand our services and reach. Stay tuned for updates on new shipping destinations as we strive to meet the global demand for our products.

As of now, we are accepting payments through Pay Pal, and Credit Cards.

Please note that the prices and currencies displayed during checkout are final and inclusive of all charges. nubia does not impose any additional transaction fees.
However, if you are using an international credit or debit card, the price shown on your card statement may differ due to fluctuating exchange rates.
Additionally, your bank or card issuer may apply foreign conversion charges and fees, which could impact the total cost of your purchase. For more information about any fees associated with your payment, we recommend contacting your bank or card issuer directly.

The default version of the phone from the Global Store is the global version (Plug Type A) and it comes with international software.

Customers in the United States, Hong Kong SAR, Indonesia, Israel, Japan, Singapore, Pakistan, Chile, Egypt, Kuwait, Philippines, Qatar, Saudi Arabia, and the United Arab Emirates will receive the Global version of the phone with a plug type A.

Z60 Ultra orders will be dispatched on January 9th. Should there be any changes to this timeline, we will keep you updated. Z50S Pro orders ship in 3-7 days. Allow 1-2 business days to process and expect delivery within 2-7 business days after dispatch. Thank you for your patience.

The official warranty policy is for the nubia devices bought from our official website ( is as follows:

Global Store:

Device 12 months

Accessory 6 months

No, taxes are not included in the price and can be seen on the checkout page to find out the required taxes.

We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port, so as to provide a better purchasing experience for customers. *But for accessory orders, it remains DAP.

Tax we collect in advance:

Chile 35%
Israel 18%
Egypt 32%
Kuwait 13%
Indonesia 27%
Singapore 7%
Philippines 12%
Saudi Arabia 12%
United Arab Emirates 6%
Pakistan 27%

*Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer.